Question 1

How do I get access to this space?

Accepted Answer

Daytime access.

Question 2

Is there a minimum storage period?

Accepted Answer

Yes. This host asks for 1 month as a minimum booking. You can ask about a longer stay before you book.

Question 3

When can I move my things in?

Accepted Answer

Available on an ongoing basis. You agree the exact handover time with the host after they accept your request.

Question 4

What will I pay?

Accepted Answer

The host's storage price is £35 a month, plus a EarnRoom service fee of £5 on that amount. Your final total is calculated by EarnRoom for your exact dates before you pay — sending a request never takes payment.

Question 5

How is payment handled?

Accepted Answer

Payment is taken through EarnRoom once the host accepts your request and you confirm the booking. Paying the host directly isn't supported and isn't covered by EarnRoom.

Question 6

Can I cancel?

Accepted Answer

You can withdraw a request at any time before it becomes a booking, at no cost. After a booking starts, cancellation and early-termination terms are shown in your booking before you confirm.

Question 7

Is my stuff insured?

Accepted Answer

EarnRoom isn't an insurer and doesn't provide cover. Check whether your own contents policy covers items stored away from home, and review the space and the host's declarations before booking.