Before storage starts
If a booking is cancelled before the start date, the refundable amount is shown to you in the cancellation quote before you confirm anything.
Legal
Refund policy
Refunds are handled through the original payment method by our payment provider, and are always tied to a booking reference.
After storage starts
Once belongings are in a space, refunds depend on how much of the paid period remains and on what the two parties agree, with support involvement where there is a dispute.
Service fees
Platform fees are shown separately at checkout. Whether a fee is refundable is stated in the cancellation quote for that specific booking.
Timing
Once a refund is submitted, the card issuer typically takes a few working days to show it. The refund status is visible in your payment history throughout.
This document is a placeholder written by the EarnRoom team. It has not been reviewed or approved by a qualified solicitor and must be replaced with professionally drafted wording before launch.